People Operations
HR infrastructure for businesses that hire.
Compliance systems, employee documentation, and workforce management for service businesses scaling beyond the owner.
Most growing companies know they need HR. They just don't have the bandwidth to build it. C&B steps in as your fractional HR department, installs the systems, and trains your team to run them.
Growth without HR structure is risk.
One wage dispute. One failed I-9 audit. One wrongful termination claim. For service businesses running hourly teams, the gap between "we handle it as it comes" and "we have a system" is the gap between surviving and growing.
C&B builds the backend. Employee handbooks. Onboarding workflows. Disciplinary processes. Payroll documentation.
Not templates downloaded from the internet. Operational infrastructure calibrated to your team size, your industry, and your state.
We install it, we train your team on it, and we stay on retainer to maintain it as you grow.
The Partnership
Cam's Cleaning Services
A residential and commercial cleaning company in Virginia building a professional workforce. C&B serves as the firm's outsourced HR department.
On-site with Cam's Cleaning Services — reviewing branded HR documentation after a field visit.
Building the HR backbone for a growing service team.
Cam's Cleaning came to C&B with a team that was growing faster than its processes. No employee handbook. No formal onboarding. No documentation trail for performance issues.
C&B built four interconnected systems from scratch, branded every document to the company, and delivered print-ready, fillable formats the team could use immediately.
HR Documentation
Employee handbooks, PIPs, coaching logs, timesheets, and appraisal forms. Branded, fillable, print-ready.
Hiring & Onboarding
Job descriptions, offer letter templates, orientation checklists, and 90-day review frameworks.
Employee Relations
Coaching documentation, progressive discipline policies, and conflict resolution protocols.
Contract Workforce Management
Independent contractor agreements, scope-of-work templates, and vendor compliance tracking.
The systems we built for Cam's Cleaning started with an HR Compliance Audit, our most requested entry point for service businesses managing hourly teams. See the package →
The work behind the workforce.
People operations is not a compliance checkbox. It is the infrastructure that tells your employees you are serious about running a real company. When your documentation is solid, your onboarding is consistent, and your policies are clear, you attract better talent and keep them longer.
"You can't scale a team on handshakes. At some point, your people need to see it in writing."
Conteh & Brown GroupReady to talk about your team?
Start with a discovery call. We map what you have, what you need, and what it takes to close the gap.
SWaM Certified · Glen Allen, Virginia · (804) 388-8117