02 / Foundational

A fractional HR department. On retainer.

An HR executive and workforce manager rolled into a single retained role. Full compliance coverage, direct employee support, and the systems that make people operations work. At less than half the cost of hiring an in-house HR manager.

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SWaM Certified Est. 2017 Glen Allen, Virginia
The role, defined.

HR executive. Workforce manager. Single retainer.

The HR Business Partner is a fractional HR department embedded in your business. One role that replaces what a full-time HR director would do, without the salary, the benefits, the office, or the fixed overhead.

The work spans two functions that most growing businesses can't justify hiring separately. HR Executive: compliance, policy, classifications, the strategic people decisions that determine legal exposure and culture. Workforce Manager: the day-to-day employee experience. Mediation, scheduling, performance management, terminations. The moments where things either go cleanly or get expensive.

Your HR Business Partner is the single point of contact for every employee. They run the compliance sweep every month. They draft the policies. They take the difficult call at 9 PM. They sit in on the termination meeting. They write the response to the unemployment claim. The work that turns having employees into managing them.

What your business gets.

Three pillars of professional HR.

Every retainer is organized around three outcomes that define what real people operations looks like inside a small to mid-sized business.

01 / Protection

Compliance, defensible.

Labor law currency reviewed monthly. Classifications audited (employee vs. independent contractor, exempt vs. non-exempt). Multi-state employment law navigated. Documentation that holds up if it's ever tested by a regulator, an attorney, or a former employee with a complaint.

02 / Experience

Employees, handled.

Your team has a single HR point of contact who isn't you. Mediation, performance issues, compensation questions, scheduling disputes: all routed through a professional. Owner gets the time back. Employees get someone who has the bandwidth and training to listen.

03 / Systems

People operations, systemized.

Employee handbook. Staff operating manuals. Onboarding from day one through day thirty. Termination process documented and rehearsed. Performance reviews that happen on a cadence. The infrastructure that lets you hire your tenth, twentieth, fiftieth employee without rebuilding the wheel.

The retainer.

A single tier. Everything an HR department does.

One monthly retainer covers strategic HR oversight, workforce management, compliance, and direct employee support. Three-month minimum. No tiered upsell. The work is what it is.

HR Business Partner Retainer
A fractional HR department, billed monthly.
$3,250
per month · 3-month minimum

Strategic & Compliance

  • Monthly compliance sweep: labor law, minimum wage, classifications
  • Quarterly comprehensive HR audit
  • Multi-state employment law guidance
  • Worker classification reviews (W-2 vs. 1099, exempt vs. non-exempt)
  • 5 hours/month attorney access (billed beyond)
  • Annual compensation benchmarking

Employee Experience

  • Single HR point of contact for every employee
  • 24-hour employee support line
  • Mediation and conflict resolution
  • Performance management framework
  • Manager coaching for newly promoted supervisors
  • Termination and separation handling

Documentation & Operations

  • Custom employee handbook
  • Staff operating manuals
  • HR-branded letterhead and templates
  • Onboarding system design (day 1 through day 30)
  • Offboarding processes and documentation
  • Unemployment claim response drafting
Not included Major one-time projects (workforce reductions, acquisition due diligence, formal workplace investigations) are scoped as separate engagements. Attorney access beyond 5 hours/month is billed by the attorney. Payroll processing and benefits administration are referred to specialized vendors.
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Standalone engagements.

When you need targeted help, not ongoing partnership.

For businesses that aren't ready for a retainer, or that need a specific situation handled without committing to weekly engagement. Each engagement is scoped on a discovery call, then delivered as a complete piece of work. Different situations require different investment, and accurate scoping starts with a conversation.

Lifecycle Moments

The high-stakes transitions in any employee's time with you, and how to handle each with structure.

New Hire Onboarding

A custom onboarding system from day one through day thirty: checklist, welcome materials, 30/60/90-day plan templates, manager training, and the paperwork bundle. Designed to make new hires stick.

Begin with a Call
Termination Support

When you have to let an employee go and need it done cleanly. Situation review, letter drafting, attendance at the termination meeting, and complete documentation for legal defense.

Begin with a Call
Exit Interview

Structured exit conversation with a departing employee, plus a written analysis identifying themes and retention recommendations.

Begin with a Call

Compliance & Documentation

The paper trail and policy infrastructure that protects your business, built or audited before exposure happens.

HR Foundation Assessment

A comprehensive audit of your current HR state. Policies, classifications, documentation, and compliance reviewed. You receive a prioritized recommendations report.

Begin with a Call
Covert HR Compliance

Confidential review with optional secret-shopper observation. Evaluate employee performance, identify compliance gaps, and surface policy issues without alerting your team, then resolve quietly before any of it becomes public exposure.

Begin with a Call
Difficult Employee Documentation Sprint

When you need to terminate an underperforming employee but the documentation isn't there. Custom Performance Improvement Plan, manager coaching on the conversation, and 30/60/90-day follow-ups to build a legally defensible record.

Begin with a Call

Specialty Situations

The nuanced, high-stakes problems generalist HR consultants don't take on.

Workplace Investigation

When a complaint (harassment, discrimination, misconduct, or retaliation) requires formal investigation. Intake, witness interviews, document review, written findings report, and legal coordination where needed. Scoped per engagement; pricing reflects the complexity of the situation.

Begin with a Call
Family-in-Business Resolution

For businesses where family members work together and friction is affecting operations, customer service, or the bottom line. Confidential individual interviews with each family member, mediated 90-minute family meeting, and written employment agreements that protect the business and the relationships.

Begin with a Call
Cadence & rhythm.

What the first quarter of the retainer looks like.

The first eight weeks are intensive by design. This is when the HR function gets built from current state to operational. After that, the cadence settles into weekly owner check-ins and sustained employee support.

Week 1

HR foundation audit.

  • Current-state assessment: policies, classifications, documentation, gaps
  • Owner interview and workforce mapping
  • A clear read on where the exposure lives by week's end
Weeks 2 to 4

Build and document.

  • Employee handbook and staff operating manuals written
  • Compliance gaps closed in priority order
  • Team communications introduce the new HR support structure
Weeks 5 to 8

Activate & support.

  • 24-hour employee support line goes live
  • Performance management framework launched
  • First monthly compliance sweep done; manager coaching begins
Beyond

Sustained partnership.

  • Weekly owner check-ins, monthly compliance sweeps
  • Quarterly comprehensive audits, continuous support
  • HR Business Partner stays embedded; only the work changes
Fitness & honesty.

Who this serves, and who it doesn't.

A fractional HR department is a meaningful investment of trust and capital. It works exceptionally well for the right kind of business and is the wrong fit for others. Honest filtering before the call respects everyone's time.

This is for you if:

  • You have 5 or more employees (sometimes fewer depending on industry complexity).
  • You operate a mixed workforce (W-2 employees plus 1099 contractors), and classification questions feel uncertain.
  • You've recently crossed an employee count compliance threshold (15, 50, or 100 employees).
  • You're spending 10+ hours a week on HR matters that aren't moving your business forward.
  • You've had an HR incident recently that was handled badly, and you want to professionalize before the next one.
  • You operate across more than one state, and multi-state employment law is complex.
  • You're in a high-compliance industry: construction, food service, healthcare, transportation, childcare.
  • You're approaching an acquisition, capital raise, or major contract that will trigger HR due diligence.

This is not for you if:

  • You have fewer than 5 employees and no contractors, so the retainer is heavier than you need.
  • You need one-time help only: a termination, an investigation, a handbook refresh. The Standalone Engagements above serve you better than a retainer.
  • You're not ready to route every employee HR matter through a single point of contact.
  • You know you have compliance issues but aren't prepared to address them.
  • You're looking for payroll processing or benefits administration only. Specialized vendors do those jobs better.
  • You want HR support without the owner being involved. This retainer assumes weekly owner engagement.
Take the next step.

Bring professional HR into your business.

A discovery call is forty-five minutes. We use it to understand your business, walk through your current HR setup, and decide together whether the retainer is the right fit. No pitch deck. No pressure.

Book Your Discovery Call
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Conteh & Brown Group
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About Us
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